We ship out from our warehouse in Texas within 1-3 business days from the moment you place your order!
Southern Mess Boutique is not responsible for delays in shipping times per UPS or USPS.
We are NOT responsible if the package is not delivered by the guaranteed shipping time as it may take 1-2 business days to process the order. We cannot be held liable for any USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877).
We will not refund additional shipping charges if USPS fails to meet their guaranteed shipping time.Southern Mess Boutique is not responsible for items that are lost, stolen, or damaged in the mail. The Postal Service or UPS will be solely responsible once the items have been shipped. We recommend that you chose Route Shipping Insurance at checkout.
Southern Mess Boutique is not responsible for items marked "delivered" by shipping service providers. You will need to contact your local post office or UPS for information regarding your package delivery.
$8.95 flat-rate US shipping or FREE on orders over $99!
If anything is incorrect, missing or damaged upon arrival. Please let us know right away (please check your items within 72 hours of receipt) by emailing us at email@example.com or use the contact form here on our website!
Colors and patterns may very slightly depending on computer/phone screens. This does not qualify as a defect.
Orders cannot be changed or modified after checkout. If you wish to cancel your order before it ships a 20% restocking fee will apply. That includes any Pre Orders. Coupon codes cannot be added after order is placed.
Returns must be requested and post-marked to us within 14 days from delivery date. Items arriving to us after 14 days will be returned to sender or accepted with a 15% restock fee.
Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair or any other signs of damage/wear/tear). Shoes must be returned in their boxes with all applicable packages and placed in a shipment mailer. DO NOT place shipping labels directly on shoe boxes.
Returns are eligible for store credit only.
Items that are final sale and cannot be returned: accessories and other non-clothing items, intimates, leggings, any holiday within 2 weeks before or after, sale/clearance items (any item discounted 25% or more from full retail price)
Shipping charges (original and return) are the customer’s responsibility.
Excessive returns of 3 or more within a month will inquire a 15% restock fee.
Review the requirements above and make sure your return qualifies! If so, email us at firstname.lastname@example.org (or use the contact form here on our website) to request initiate your return.
Please send all returns to:
Southern Mess Boutique
PO Box 283
If you send back any item that does not qualify for a return you will be responsible for the return shipping to you. Unclaimed return rejects will be donated after 30 days.